Sales and Marketing
Voice Process Sales Associate
Handles inbound and outbound sales calls, engaging with customers to promote products or services. Focuses on closing deals, resolving queries, and maintaining a high level of customer satisfaction through verbal communication.
Chat Process Sales Executive
Manages real-time customer interactions via chat platforms to drive sales and support. Provides product information, resolves issues, and encourages purchases with quick, clear written communication.
Team Lead (Voice and Chat Process)
Oversees a team of sales associates across voice and chat channels, ensuring performance targets are met. Provides training, monitors KPIs, and supports team members to deliver excellent customer service and achieve sales goals.