TECH SUPPORT
level-1 cloud support executive
The Level-1 Cloud Support Executive provides initial technical support to customers using cloud services. This role involves responding to customer inquiries, diagnosing and resolving basic technical issues, and escalating complex problems to Level-2 support. Monitor basic cloud service health.
AMC And custom delight
AMCs are about ensuring the technical functionality of products or services. Customer delight is about creating exceptional customer experiences. Ensures that products or systems remain in good working order. Involves anticipating customer needs and providing proactive solutions.